Temporary Customer Support Specialist

Job Title: Temporary Customer Support Specialist

Department: KPU Telecommunications

Hours: Temporary, Full-Time

Job Description:

TEMPORARY CUSTOMER SUPPORT SPECIALIST for the City of Ketchikan/KPU Telecommunication Division. $25.13/hr.  Serves as the first level of contact for complex problem resolution for telecommunications customers. Assists customers in the use of KPU Telecommunications products, offerings and services, and provides advanced support of complex DSL, IPTV issues and scheduling.  Performs advanced troubleshooting and schedules and supports Field Technicians and Installers to maximize productivity. Position will not exceed six-months.  EOE/AA

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