Customer Support Specialist
Job Title: Customer Support Specialist
Department: KPU Telecommunications
Hours: Regular, Full-Time
Job Description:
CUSTOMER SUPPORT SPECIALIST for the City of Ketchikan/KPU Telecommunications Division. Assists customers in the use of KPU Telecommunications products, offerings and services; provides advanced support of complex DSL, IPTV issues, scheduling, and may coordinate the efforts of multiple departments while supporting a wide platform of business and customer owned equipment. Performs advanced troubleshooting and schedules and supports Field Technicians and Installers to maximize productivity. Regular, full-time; $24.40-$32.89/hr DOQ plus benefits. Position is open until filled; EOE/AA.
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