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Fire Department
Message from the Fire Chief
On behalf of the dedicated men and women of the Ketchikan Fire Department, welcome to our official website.
The Ketchikan Fire Department is proud to serve Alaska’s First City with professionalism, compassion, and an unwavering commitment to excellence. Every day, our firefighters, paramedics, officers, and volunteers stand ready to respond—whether it’s a fire, medical emergency, rescue, or public safety need.
Our mission is simple yet powerful: to protect and serve our community through safety, service, and excellence. Guided by this mission, we hold fast to the values that define who we are:
Integrity – Doing the right thing, even when no one is watching.
Professionalism – Holding ourselves to the highest standards in training and service.
Respect – Treating every person with dignity, both on and off duty.
Compassion – Meeting people in their most difficult moments with care and empathy.
Teamwork – Working together with our members, partners, and community.
Innovation – Always open to new ideas and solutions that help us serve better.
We believe in being more than just a fire department—we are a trusted partner, a visible presence, and an active part of our community. From emergency response to fire prevention, from public education to community events, our goal is to keep Ketchikan safe, prepared, and resilient.
As Chief, I am incredibly proud of the professionalism, dedication, and heart our department demonstrates daily. Whether you meet our team during an emergency or at a community event, know that you are in the hands of individuals who truly care about this community and the people who call it home.
Thank you for taking the time to learn more about us. I encourage you to explore our website, get involved in our community risk reduction programs, and connect with us on social media. Together, we can continue to make Ketchikan a safe and thriving place to live, work, and visit.
Respectfully,
Chief Rick Hines
Ketchikan Fire Department
Police Department
It is the mission of the Ketchikan Police Department, together with all the residents of the City,
to make our community a safe place within which to live and work.
Administration
The Administration Division consists of the Chief of Police, Deputy Chief, Lieutenant, Dispatch Supervisor and Administrative Assistant.
The division provides for overall supervision of law enforcement, dispatch services and personnel.
The Police Chief manages administration, which in turn oversees all remaining divisions. Functions include but are not limited to: administration and evaluation of personnel, establishment and enforcement of policies and procedures, maintenance and operation of the police facility, the vehicle fleet, and community relations.
This division ensures quality commitment to the community and department personnel.
The Operations Division
The Operations Division include the Patrol Division, Investigations Division and Central Dispatch.
The Patrol Division has four patrol teams, each led by a Sergeant staffed with three officers. They work 12 hour shifts and provide 24 hour police services to the City of Ketchikan. The Patrol Division is responsible for enforcing criminal and traffic laws, regulations, and ordinances.
The Investigations Division is led by a Sergeant and is staffed with two Detectives. They investigate all crimes against children, white-collar crimes and computer relegated offenses.
The Drug Enforcement Officer is assigned to the Division and is supported by the division.
Central Dispatch is led by the Dispatch Supervisor and is staffed by 8 dispatchers. The dispatch center is the area wide Public Safety Access Point (PSAP) for 911 calls and provides dispatching services for the City Police, City Fire and both North Tongass and South Tongass Volunteer Fire Departments.
- Monday - Friday 8:00am - 5:00pm
